The Company

At Quickskill, our focus is on amplifying personal growth and professional success. We do this for high-performing executives in some of the most competitive companies across the United States, Canada, and Europe. We also do this for ourselves, by investing in leveling up the dynamic global teams in our Portland headquarters and Manila and Guatemala City service centers. Our service culture rests on our social mission to improve the lives of our members, our employees, our families, and our communities, worldwide.

Experts in remote collaboration, it’s just another day at the office for us to be working with a team member in the Philippines or Guatemala to deliver great service to our Quickskill members around the world. We’re a committed group of professionals building a unique client services culture and we are looking to grow our team in Portland. We know we’re on the right track because we were recognized by The Oregonian as one of their Top Places to Work in 2020, 2021 and 2022.

The Job

This role plays an integral role in managing our internal systems and ensuring that we can access our client’s systems. It requires someone with excellent attention to detail and the ability to quickly shift between a variety of technical tasks.

The ideal candidates have excellent communication skills. They are able to help non-technical users troubleshoot system errors and recommend back-end improvements to reduce error frequency.

Responsibilities

Responsibilities will fall under two buckets:

1. Own our day-to-day internal IT tasks including:

• Onboard/offboarding employees from our company-wide systems as they join/depart Quickskill
• Creating and managing access to email distribution lists
• Troubleshooting issues with our company-wide systems
• Monitoring our systems to identity and help solve data integrity issues
• Helping with other ad hoc technical tasks as needed

2. Ensure that we’re able to support our members within their tools by owning tasks such as:

• Working with members to securely give their PAs access to their systems
• Setting up all the internal systems we use to support members (group chats, feedback links, projects for time tracking, etc.)
• Working with members to resolve IT issues preventing their PAs from completing requested tasks
• Updating access to member systems whenever there are changes in their Quickskill team

Additionally, you will master consultative communication skills to work with new and existing Quickskill accounts to sync technology with Quickskill, instilling confidence of Quickskill AEs, EMs and members on onboarding and check in calls, when necessary.

Required Skills

• Experience administering Microsoft 365 tools
• Experience provisioning user access via tools such as Azure Active Directory and LastPass
• Ability to independently troubleshoot a wide range of IT issues
• Strong communication skills, including the ability to patiently guide users through complex processes

Preferred Skills

• Knowledge of range of business software including CRMs, marketing automation platforms, HRIS software, etc.
• Experience building Tableau dashboards
• Experience monitoring and acting on security alerts from Microsoft Defender

The candidate will be required to sign a non-disclosure agreement and pass a security background check.